Terms And Conditions

Welcome to Blue & Roo. These terms and conditions outline the rules and regulations for the use of our website.

Acceptance of Terms by accessing this website, you accept these terms and conditions.

Modifications to Terms Blue & Roo reserves the right to change these terms at any time.

Products and Services Cooked Food: Balanced, cooked meals made with high-quality ingredients. Raw Food: Nutrient-rich raw meals designed to mimic a dog's natural diet. Bones: Various bones to promote dental health and provide natural chew options. Treats: Healthy treats made from premium ingredients for training and rewards. Supplements: Additional products to support overall health and wellness.

Payment and Pricing accepted payment methods include major credit/debit cards (Visa, MasterCard, etc.) and PayPal. All prices are listed in AUD and include GST where applicable. Prices are subject to change without notice. Customers are billed at the time of purchase. A receipt will be sent to the provided email address upon successful transaction. Transactions are processed securely using industry-standard encryption to ensure the protection of your payment information. Any billing disputes must be reported within 30 days of the transaction date.

Shipping and Delivery shipping costs vary based on order size, weight, and destination. Standard shipping rates are calculated at checkout. Orders are typically processed within 1-2 business days. Standard delivery takes 3-7 business days within Australia. Expedited shipping options are available for an additional fee. Customers will receive a tracking number once the order is shipped. Orders can be tracked through the provided courier service. Currently, we only ship within Australia. Certain products may have shipping restrictions due to their nature (e.g., raw food). Contact customer service for assistance with lost or damaged packages.

Returns and Refunds Refer to the Return and Refund Policy section.

Intellectual Property All content on the Blue & Roo website, including business name, logos, images, text, graphics, and store design, is the intellectual property of Blue & Roo. Unauthorised use, reproduction, or distribution of any material is prohibited without explicit permission from Blue & Roo.

Limitation of Liability Blue & Roo is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Blue & Roo is not responsible for the content or practices of third-party websites linked from our site.

Governing Law These terms and conditions are governed by and construed in accordance with the laws of South Australia, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms shall be resolved in the courts of South Australia. By using our website and services, you agree to submit to the jurisdiction of these courts for any disputes or claims arising from your use of our products or services.